Returns & Refunds
Every order is protected against damage in transit.
Damage Protection Policy
Every order is protected against damage in transit. If your product arrives damaged, we'll send a one-time replacement. All damage claims must include photo evidence and are subject to review. One replacement per customer per order.
- Eligible for Return
- Products damaged during shipping (with photo evidence)
- Defective products that don't meet purity standards
- Incorrect items received
- Not Eligible for Return
- Reconstituted products
- Damage claims without photo evidence
- Products improperly stored after delivery
- Products without proof of purchase
Received a Damaged or Defective Product?
We take quality seriously. If your order arrives damaged in transit, we'll send a one-time replacement at no cost to you. Photo evidence is required and all claims are subject to review. One replacement per customer per order.
Take Photos
Document the damage or issue with clear photos
Email Us
Send photos and order number to support@optitide.com
Get Replacement
We'll ship a replacement within 24 hours
Important Disclaimer
- All products are sold strictly for research purposes. Amino Club is not responsible for any misuse, improper storage, or reconstitution of products.
- Replacements are offered as a courtesy for verified transit damage only. We do not offer refunds for change of mind, dissatisfaction, or any reason other than documented damage.
- Excessive or suspicious claims may result in account review and denial of future replacements.
- By placing an order, you acknowledge and agree to this policy.