How can we help?
Our research support team is here to assist with orders, product questions, order support, and more.
Looking for your order?
Track your order status, shipping updates, and tracking number — no account needed.
Support FAQ
Quick answers to common questions
How quickly will I receive a response?
We typically respond to all email inquiries within 24 hours on business days (Monday-Friday, 9am-6pm EST). For urgent order issues, please include your order number in the subject line for priority handling.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by emailing support@aminoclub.com with your order number. Orders are processed within 0-2 business days, with most arriving within 3-5 business days from fulfillment. Every order includes free shipment protection.
I received the wrong item or my order is damaged. What should I do?
We're sorry to hear that! Please email support@aminoclub.com immediately with your order number and photos of the damage. Photo evidence is required for all claims. Once verified, we'll send a one-time replacement within 24 hours at no cost. One replacement per customer per order, subject to review.
How can I verify the quality of my order?
Every order includes a batch-specific Certificate of Analysis (CoA) verifying purity, identity, and quality. You can also access CoAs on each product page. If you have questions about a specific CoA or need additional documentation, our support team is happy to help at support@aminoclub.com.
Do you offer bulk or wholesale pricing?
Yes, we offer competitive pricing for bulk research orders. Please email support@aminoclub.com with details about the products and quantities you're interested in. We'll provide a custom quote within 24-48 hours. Bulk orders may also qualify for expedited shipping and priority support.
All the research peptides you need, with the peace of mind and research community at your fingertips.
Still have questions?
Can't find what you're looking for? Our support team is ready to help with any questions about your research needs.